All products bought from our website comes with a domestic warranty of 1 year from the date of purchase from our website. The warranty only covers manufacturing defects. We will not entertain claims for damage caused due to improper usage of the product and exposure to the elements such as heat or rain.
In an unlikely event that the product requires a repair, please send the product to the address mentioned below.
PROSPERO GLOBAL VENTURES
2/3 Bediadanga 1st Lane
(Near Bondel Gate Flyover)
Kolkata – 700 039
(Ph. No.: 033 23444020)
Please mention the above contact number to ensure safe delivery of the package to our warehouse.
Once you courier the product, please send us an email on [email protected] along with the original order details (available at the time of purchase) and the nature of damage. On receiving the product, we will perform our quality checks and verify whether the claim is eligible. If the claim is eligible, we will arrange for the necessary repairs and send the product back to you at our cost. If the product cannot be repaired, we will replace it with a new product. Please note that damaged products sent for repair will have to be couriered back to our warehouse at the cost of the customer.
Prospero Global Ventures will only bear the cost of repairing the product and sending the repaired product back to the customer.