FREQUENTLY ASKED QUESTIONS (FAQs)
Are all products made of genuine leather?
Yes, all our products are made of genuine leather.
What modes of payment do you accept?
We accept payment from major credit and debit cards from all leading banks. You may also purchase our products using UPI, Net Banking or Paytm. We accept ‘Cash on Delivery’ as well.
Do you charge any shipping fee?
No, shipping is included in the price and is not charged separately while placing the order.
How long does it take for the delivery of my order?
Depending on logistical constraints, your order is normally delivered within 7-10 working days depending on your location.
Where can I track the status of my order?
Your order may be tracked on our website by clicking 'Track Order' on the homepage. You will have to enter the Order ID that you may have received at the time of placing the order. You may also enter the AWB number that you would have received when the product was shipped out of our warehouse. Alternatively, you can login to your account and get the details for all your orders.
Can I place an order if I am residing outside India.
No, we do not accept orders or deliver outside India at this moment.
Where can I reach out if there are any problems regarding my order?
You may reach out to us on email@example.com and we shall respond to you within 2 business days. Alternatively, you may contact us on +91 33 2344 4020 (Mon-Sat 10.30am-6pm, excluding holidays) and we will be happy to help you.
Do you provide warranty on the products?
Yes, we provide a domestic warranty of 1 year from the date of purchase. The warranty is limited to manufacturing defects only and does not cover cases of improper usage and damage to elements such as fire, water, dust, oil, chemicals, etc.
I want to place a bulk order? Whom do I contact?
Please contact us on firstname.lastname@example.org and we will get back to you.
Is it safe to use my card on the website?
Our online ordering process is private and secure. The actual payment happens on a secure payment gateway page that is encrypted, protected and processed over a secure server.
Can I pay on delivery?
Yes, you can also pay for the orders in cash at the time of delivery.
I have placed an order but would like to change my address. Can that be done?
You may write to us on email@example.com mentioning the order ID and the desired delivery address. If we have not shipped the products from our warehouse, we will try to change the address from our side. You may also speak to the courier partner / delivery person delivering your order if they could deliver to another address. However, the delivery will be subject to their policies and their decision will be final and binding.
I have placed an order on cash-on-delivery but I do not have the cash ready. What will happen to my order?
No problem. You may schedule the delivery at a later date and keep the cash ready during that time. Alternatively, you can check with the delivery person if they will accept any other form of payment.
I have received a wrong / defective product. What can I do?
In the unfortunate incident that you have received a wrong product or that the product you have received is defective, you may raise a return request on firstname.lastname@example.org quoting your Order ID and we shall respond to you within 2 business days. For more details, please refer to our return policy. You may request for a refund or a replacement.
How can I claim warranty?
You may ship the products at your cost on the address mentioned on the package to claim warranty. Once the product is shipped, please send the details on email@example.com so that the package can be tracked from our side and received. Please refer to our warranty policy for more details.
How long does it take to get my products repaired?
We normally take 1-2 weeks to repair the products plus shipping time. However, the actual timeline will depend on the nature of the product and the extent of damage and will be communicated to you once we receive the product at our warehouse.